- Mon - Fri: 8:30am - 5:30pm | Sat: 9am - 1pm
UEH Ireland Limited, trading as Universal Eco Homes Ireland, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, submit an enquiry, request a quotation or communicate with us about our roof cleaning, roof coating, exterior wall cleaning and facade coating services.
We process personal data in accordance with applicable Irish and European data protection legislation, including the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
The organisation responsible for processing your personal data is:
Company name: UEH Ireland Limited
Trading name: Universal Eco Homes Ireland
Telephone: 021 2296 065
Throughout this policy, references to “we”, “us” and “our” mean UEH Ireland Limited, trading as Universal Eco Homes Ireland.
Depending on how you interact with us, we may collect the following categories of personal information.
Analytics cookies help us understand how visitors use our website, including which pages are visited, how visitors navigate between pages and whether users encounter errors.
We may use analytics services, such as Google Analytics, to assess website performance and identify opportunities to improve our content and services.
Where these cookies or related technologies require consent, they will only be activated after you have given permission.
When you contact us, submit an enquiry or request a quotation, we may collect:
Your name.
Your telephone number.
Your email address.
Your property address or service location.
Details about the services you require.
Information you include in messages or correspondence.
Photographs or other information you voluntarily provide to help us assess your property.
Please do not submit sensitive personal information unless it is genuinely necessary for your enquiry.
When you visit our website, certain information may be collected automatically, depending on the technologies in use. This may include:
Your IP address.
Browser type and version.
Device and operating system information.
Pages visited and interactions with website content.
Referral sources and approximate location derived from technical information.
Cookie identifiers and website usage information, where applicable.
Some of this information may constitute personal data under applicable law.
If you communicate with us by telephone, email or through our website, we may retain relevant correspondence and enquiry details to respond to your request, provide quotations, arrange services and maintain appropriate business records.
We may use your personal information for the following purposes:
To respond to enquiries and requests for information.
To prepare and provide quotations for our services.
To arrange property assessments, appointments and installations.
To communicate with you about your enquiry or contracted services.
To manage customer relationships and deliver our services.
To process payments and maintain financial and business records, where applicable.
To operate, maintain and improve our website.
To monitor website performance and understand visitor interactions, where permitted.
To protect our website, prevent fraud and address security issues.
To comply with legal and regulatory obligations.
To send marketing communications where we have a lawful basis to do so.
We will only use personal information for purposes that are lawful, fair and relevant to our business activities.
Under GDPR, we must have a lawful basis for processing personal data. Depending on the circumstances, we may rely on the following.
Consent: Where you have given permission for a specific activity, such as certain cookies, tracking technologies or electronic marketing communications.
Contract: Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. These interests may include responding to enquiries, managing customer relationships, improving our services and protecting our business.
Legal obligations: Where we must process or retain information to comply with applicable laws and regulations.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
We do not sell your personal information to third parties.
We may share personal data with trusted service providers where necessary to operate our business and deliver our services. These may include:
Website hosting and maintenance providers.
Customer relationship management and enquiry management systems.
Email, telephone and business communication providers.
Website analytics and advertising providers, where applicable and permitted.
Payment processors, where applicable.
Professional advisers, including accountants and legal advisers.
Public authorities or other parties where disclosure is required by law.
We expect service providers processing personal data on our behalf to handle it appropriately and implement suitable security measures.
Where a third party processes personal data for its own purposes, its own privacy policy and responsibilities may also apply.
Our website may use cookies and similar technologies to support essential website functionality, remember preferences, analyse website traffic and measure advertising performance.
Non-essential cookies and tracking technologies that require consent will only be activated after you have provided the appropriate permission.
You can manage your cookie preferences through the cookie settings available on our website, where provided.
For more information, please read our Cookie Policy.
We may use your contact details to communicate with you about our services, offers or relevant company updates where permitted by applicable law.
We will obtain consent where required and comply with applicable rules governing electronic marketing communications.
You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.
Opting out of marketing will not prevent us from sending necessary service-related communications, such as information about an existing quotation, appointment or contract.
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, contractual and reporting requirements.
Retention periods may vary depending on the type of information and the circumstances in which it was collected.
For example:
Enquiry information may be retained for a reasonable period to respond to requests and manage follow-up communications.
Customer and contractual records may be retained for the duration of the relationship and any subsequent period required for legal or business purposes.
Financial records may be retained for the periods required under applicable legislation.
Cookie and analytics information may be retained in accordance with the settings and retention policies of the relevant services.
When personal data is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable legal obligations.
We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, misuse, alteration or disclosure.
These measures may include access controls, secure systems, appropriate staff access restrictions and the use of reputable service providers.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
If a personal data breach occurs, we will take the steps required by applicable data protection law.
Some of our website, communications, analytics or other service providers may process personal data outside Ireland or the European Economic Area (EEA).
Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection law. Depending on the circumstances, safeguards may include an adequacy decision, approved standard contractual clauses or another lawful transfer mechanism.
Under GDPR, you may have the following rights in relation to your personal data, subject to applicable legal conditions and exceptions.
Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete information.
Right to erasure: You can request the deletion of personal data in certain circumstances.
Right to restriction: You can ask us to restrict the processing of your personal data in certain circumstances.
Right to data portability: Where applicable, you can request your personal data in a structured, commonly used and machine-readable format.
Right to object: You can object to certain types of processing, including processing based on legitimate interests.
Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.
Rights relating to automated decision-making: You may have rights where decisions are made solely by automated means and produce legal or similarly significant effects.
You also have the right to object to the use of your personal data for direct marketing at any time.
To exercise your rights, please contact us using the telephone number provided in this policy. We may need to request additional information to verify your identity before responding.
We will respond to valid requests within the time limits required by applicable data protection legislation.
Our website and services are intended for adults seeking property maintenance and improvement services. We do not knowingly collect personal information from children for marketing purposes.
If you believe a child has provided personal information to us unnecessarily, please contact us so we can assess the situation and take appropriate action.
Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and data handling practices.
We are not responsible for the privacy practices or content of external websites. We recommend reviewing the relevant privacy policy before providing personal information to a third party.
We may update this Privacy Policy from time to time to reflect changes to our business, website, data processing activities or applicable legislation.
Any updates will be published on this page, together with a revised date where appropriate.
We encourage you to review this page periodically to remain informed about how we handle personal information.
If you have any questions about this Privacy Policy, how we process your personal data or how to exercise your data protection rights, please contact us.
UEH Ireland Limited
Trading as Universal Eco Homes Ireland
Telephone: 021 2296 065
You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland if you believe your personal data has been processed in breach of applicable data protection law.
Website: https://www.dataprotection.ie/
